Policies at Max's Candles

Delivery within 1-3 business days.

Local collection in person by arrangement (text / email)

While every effort is made for your item to arrive in perfect condition.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at maxine_candles@outlook.com. Please note that returns will need to be sent to the following address: [23 Thorneloe Gardens, Croydon Surrey CR04EQ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maxine_candles@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maxine_candles@outlook.com.

Burning & Safety Warning

To prevent fire and serious injury, burn candle within sight, Trim wick to ¼ inch before lighting.

Keep candles free of any foreign materials including matches and wick trimmings.

Never burn candles on or near anything that can cause fire.

Only burn the candle on a level fire resistant surface.

Do not burn the candle for more than 4 hours at a time

Keep away from drafts and vibrations.

Keep out of reach of children and pets.

Failure to follow instructions could result in fire hazard or serious injury